Regulation:
Gomm Insurance, 8/10 Coles Lane, Sutton
Coldfield, West Midlands B72 1NE has
been established for over 30 years and
is authorised and regulated by the Financial
Services Authority. Our FSA authorisation
number is 307759 and our permitted business
is arranging general insurance contracts
You can check this on the FSA’s
register by visiting the FSA’s
website www.fsa.gov.uk/register or by
contacting the FSA on 0845 606 1234.
Premium Payment:
In the event that we have risk transfer
from your insurer any money received
from you will be held as agent of the
insurer, otherwise it will be held in
a statutory trust account.
Our service to you:
The product quoted and offered to you
is from a fair analysis of the insurance
market. Because of our wide range of
providers we are able to discuss your
need and establish a product best suited
to you.
Your duty to
us: We will ask for and seek
all relevant information from you in
order to recommend an appropriate policy.
You must supply us with the requested
information as failure to do so, or
to provide incorrect information may
lead to you buying an inadequate product
or worse, the insurer may not pay a
claim. Insurers request all “material
facts” to be disclosed, which
may described as any fact, if known,
which may be likely to influence their
decision to accept a risk and on what
terms. If any information supplied changes
during the course of the policy period,
you must notify us immediately as this
may influence the cover and policy terms
and conditions.
Confidentiality/data
protection act: We will treat
all customers’ personal information
in a confidential manner and we will
ask a series of questions to ensure
that we are speaking to our customer
and not a person who is not authorised
to ask questions or to give instructions
to us. We can only take instructions
to effect or to alter a policy in some
way from the Policyholder or their legal
representative. Your data is held in
compliance with legislative requirements.
Our quotation to you:
All Premiums quoted are inclusive of
HM Government Insurance Premium Tax.
We reserve the right to withdraw premium
indications before they are taken up
and to apply any charges notified to
us by underwriters after the indication
has been given.
Evidence
of no claims bonus: In consideration
of being granted temporary insurance
cover under a policy without providing
us with evidence of no claims bonus,
you undertake to provide such evidence
within fourteen days of the commencement
date. If you do not provide such evidence
you must pay such increased premium
as results from your failure to provide
evidence. In the event that the policy
has to be cancelled as a result of failure
to provide bonus proof and you failing
to pay any increased premium, you will
be asked to pay a time on risk charge
based on the total gross premium plus
a cancellation fee. |
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Cancellation:
You have certain rights of cancellation
in the early stages of a policy life
and these are shown in the insurers
policy details document. Policies vary
between insurers but you should be aware
that cancellation refunds are not given
after a claim and are otherwise calculated
on a short period scale weighted in
favour of the insurers, as their costs
are similar whether a policy has run
for one day or one year. Also please
be aware that we do not refund commission
since this is earned for arranging the
policy (unless you are replacing the
policy through our agency with another
insurer).
Our Charges:
We receive our income from insurers
who pay us commission for arranging
your insurance. In addition to this
we charge fees to cover our administration.
An additional charge may be made in
the event of a default, failure to pay
or recorded delivery letters. This charge
may be made each and every time this
occurs. All charges will be clearly
identified and are not refundable.
Instalments: If
your payment is arranged by instalments,
charges will be made for interest and
administration; these will be identified
to you before conclusion of the contract.
Ownership: There is no ownership
between ourselves and any insurer.
Tacit renewals:
In the event that your renewal is being
paid by instalments, we will notify
you, prior to renewal date of the premium
and terms and conditions which will
apply. Unless we hear from you on or
prior to renewal date your policy will
be renewed.
Complaints
procedure: Should you have
any cause for complaint, please contact
us in the first instance, in order that
the situation may be resolved to your
satisfaction. In the event that we are
unable to resolve your complaint, we
will acknowledge within five working
days advising you of the person who
will be investigating the circumstances.
In the event that it still remains outstanding
after a further 20 days, we will write
to you again advising you of the reasons
for the delay and giving a timescale
in which you will hear from us again.
Should you wish to take the matter further
you may refer your complaint to the
Financial Ombudsman Service at South
Quay Plaza, 183 Marsh Wall, London E14
9SR.
Financial services
compensation scheme: We are
covered by the Financial Services Compensation
Scheme. You may be entitled to compensation
from the scheme if we cannot meet our
obligations. This depends on the type
of business and the circumstances of
the claim. Insurance advising and arranging
is covered for 100% of the first £2000
and 90% of the remainder of the claim
without any upper limit. Further information
about compensation scheme arrangements
is available from the FSCS.
Law: This agreement
shall be governed by the Laws of England,
Wales or Scotland and the parties agree
herewith that any dispute arising out
of it shall be subject to the (non)
exclusive jurisdiction of the relevant
court. |
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